Policies

Expand the titles below for information on all of Campus Recreation's policies and procedures, or click here to download the full Campus Recreation Policy Handbook PDF.

 

  • For safety and/or facility maintenance reasons, appropriate sport or exercise clothing and footwear is required for participants. Please see each section for specific requirements. 
  • Jeans, zippers, belts, snaps, metal studs, and other materials on clothing that may damage equipment, upholstery or flooring are not permitted. 
  • Bags and personal clothing must be stored in cubbies or day lockers. 
  • Do not spit on the floor or walls. 
  • Audio/video equipment in activity areas is operated by Campus Recreation staff only. IPOD/MP3 docs are provided in studios for use when the studio is not scheduled. 
  • Activity spaces are available for drop-in use when not reserved. 
  • Baby strollers/carriers are not allowed in the activity areas. Stroller parking is available. Inquire at Service Center for location. 
  • Area-specific policies for the Courts, Boxing Area, Mat Room, Fitness Center, Track, Fitness Studios, Climbing Tower, Aquatic Facilities, and Locker Rooms can be found in the Campus Recreation Policy Handbook.

  • Student Recreation Center participants may sponsor a guest(s) for a fee of $5/day (activity area age restrictions apply). 
  • All guests must be sponsored by a Student Recreation Center member. 
  • A valid photo ID must be presented by the Student Recreation Center member and their guest. 
  • Guests entering during Sundays at 5pm through Fridays at 3pm during the fall or spring semester must be 18 years of age or older. 
  • Guest pass privileges include use of Student Recreation Center activity areas, daily locker use, and participation in group fitness classes. 
  • Guest pass is valid for full day of purchase. 
  • Guests and their sponsoring member are required to sign in at Service Center prior to entrance to the activity areas. 
  • CSU students/employees may sponsor themselves for a day pass with a valid photo ID. 
  • Sponsors are responsible for guests’ behavior and equipment check-out/return. 
  • Sponsors are responsible for remuneration for guests’ entrance fee and lost/broken/damaged equipment. 
  • Sponsors are responsible for remaining in the Student Recreation Center with their guest. 

 

Refund requests may be made at the Service Center and are reviewed by Campus Recreation staff.
  • All refunds are subject to a $5 processing fee and may take up to two weeks to be completed. Prorated fees may apply.
  • If the refund request is denied, an explanation as to why it was denied will be provided.
  • If payment was made by credit card, the refund is returned to the original credit card.
  • For purchases made by cash or check, established University procedures are followed, which may take up to four weeks for the refund to be processed.
  • Cash refunds are not permitted by University accounting policy.
  • Programs that are canceled due to low enrollment will receive a full refund.

Memberships:

Memberships are nonrefundable unless you are separating from the university or have a documented medical excuse. All refunds are subject to a $5 processing fee and can take up to two weeks to be processed.

Intramurals: 

IM Memberships are nonrefundable--refunds will not be issued unless a participant is separating from the university or has a documented medical excuse. If a participant has checked-in for any contest no refund will be issued.

How to Request a Refund

1. The participant who is requesting a refund (whose name appears on the receipt) must complete and submit a Refund Request Form in person at the Member Services Desk in the Student Recreation Center before the last day of the semester in which the membership was purchased.

2. The refund will be submitted to the Assistant Director, Intramurals for approval and may take up to two weeks to process.

3. If the refund request is denied, an explanation as to why it was denied will be provided.

4. All refunds are subject to a $5.00 processing fee.

Outdoor Program:

Participants withdrawing 10 days before the course start date are eligible for a refund subject to a $5 processing fee. Participants wanting to transfer courses should contact the Coordinator – Climbing Wall/Outdoor Program. Full refunds will be granted if the course is canceled due to weather, objective hazard, or low enrollment. 

Climbing Wall:

Requests for refunds for Climbing Wall programs including competitions and clinics must be submitted three business days before the program begins.  All refunds are subject to a $5.00 processing fee.

Outdoor Gear Rental Pass:

Outdoor gear rental passes are nonrefundable. Please check with the equipment desk to ensure that they have the equipment you need available prior to purchasing a gear rental pass.

Personal Training Refunds:

Personal Training Sessions are non-refundable unless client has substantiated medical reasons with proof from a physician. All refunds are subject to a $5 processing fee and can take up to two weeks to be processed.

Dance and Martial Arts Refunds:

Refund requests for Dance and Martial Art classes must be submitted before the start of the second class session to be considered for a full refund.  Refund Requests made after the start of the second class session will be considered only for substantiated medical reasons with proof from a physician. Late registration fees will not be refunded. Dance and Martial Arts classes that do not meet minimum enrollment will be cancelled at least one business day before the class starts and a full refund will be provided. All refunds are subject to a $5 processing fee and can take up to two weeks to be processed.

American Red Cross - CPR, First Aid, and Lifeguarding Certification Classes:

Class transfers are not permitted.  If you need to switch classes, you will need to submit a refund request (per the policies noted below) and then enroll in the new class you want to be in, if space is still available. Refund requests are accepted at the Service Center.  All Red Cross class refund requests must be submitted on or before 5pm five business days before the first class session.  All refunds are assessed a $5 processing fee. Late registration fees will not be refunded. Refunds are not given in the event that the participant does not pass the class or for individuals who miss the class without prior notice.

Cycling and Mind/Body Passes:

Refund requests must be submitted within 2 weeks from the date of purchase of a cycling or mind/body pass to be considered for a full refund. After 2 weeks of purchase no refunds will be given out.  All refunds are subject to a $5 processing fee and can take up to two weeks to be processed.

Massage Therapy:

Requests for refunds for massages will be considered if made by 5pm the day before the scheduled massage. Refund requests submitted after 5pm the day before a scheduled massage will not be approved. All refunds are subject to a $5 processing fee and can take up to two weeks to be processed.

Photography and Filming Policy

The Student Recreation Center is a private space, therefore, photography and videography is strictly prohibited past the turnstiles. Requests to film or photograph within the Student Rec Center must be sent to the Communications Manager via email at least 48 hours in advance. Filming or photography for class projects, newspapers, articles, and all other media must abide by this policy.

Once approved by the Communications Manager, all persons obtaining photos, videos, or other forms of media within the Student Recreation Center will be given a media pass. This pass must be worn and plainly displayed during the entirety of the photo/video shoot. Persons without an approved media pass will be asked to leave the building, and must contact the Communications Manager for permission to reenter for media purposes.

All photography/videotaping must be done using care for patrons and personal privacy must be respected. If participants may be identified in any shot, their explicit permission must be obtained. Participants have a right to decline being in any shot.
 

Photography/videotaping may not be conducted in the locker rooms and restrooms.

"Selfie" Policy

Patrons' cell phones may be used to take photos or videos of themselves or friends working out within the facility and must remain for personal use only. Photography of other guests without their explicit permission is strictly prohibited. Guests taking photos or videos with their cell phone for personal use must not interrupt or cause any nuisance to others. If Campus Recreation staff feel that a guest is abusing the cell phone privilege, they will be asked to put their phone away, or leave the Student Recreation Center if they continue to violate the policy.

Media Requests

All requests for media interviews and photography/videos of Campus Recreation programs, the Student Recreation Center facilities, and/or participants for commercial or academic media must be made in advance. This may be done via email or phone to the Communications Manager and (970) 491-1510. All other media requests should be directed to the CSU Department of Public Relations at (970) 491-6621.

Sales, Solicitation, and Advertising
Ads at the Rec Program
 

Campus Recreation allows advertising by CSU-affiliated departments in designated ad spaces. Download the Ads @ the Rec PDF for full advertising policies, pricing, and reservation information. To request ad space please contact the Communications Manager at (970) 491-1510 or campusrec_marketing@mail.colostate.edu.  Advertising space is limited, and is reserved on a first-come, first-serve basis. Organizations or businesses that are not affiliated with the University are prohibited from using advertising space. 

Sales and solicitations are prohibited in the Student Recreation Center.

 

 

Aquatics Facility General Policies:

  • Do not run or dive in the pool area.
  • Do not perform hypoxic/breath-hold training. Pool users must take at least one breath for every length of the pool. Intentional hyperventilation is not permitted.
  • Do not dunk, push, chicken-fight or other rough play.
  • Take a cleansing shower before entering.
  • Use locker rooms for changing of clothes and diapers.
  • Do not enter if you have a communicable disease or open wound(s).
  • Spitting, nasal discharge, urination, etc. in the pool or spa are not permitted.
  • Upon request by a lifeguard, patrons must be able to swim 25 yards or may be restricted to certain areas of the pool.
    • This policy is based on aquatic industry standards.
  • The maximum capacity of the pool is 399 people.

Facilities and Equipment:

  • Use only Coast Guard approved floatation devices (a limited supply is available on the pool deck).
  • Use the toys provided - no personal toys permitted in pool area.
  • Use inner tubes in the current channel only.
  • Do not sit on, cover up or plug the spray features.
  • Do not climb or walk on piers.  They are for on-duty lifeguards only.
  • Do not hang on lane lines or basketball hoop.

Attire:

  • Wear attire specifically designed for swimming.  No cut-offs or workout attire.
  • Wear flip flops or go barefoot on the pool deck.  No street shoes permitted on the pool deck.
  • T-shirts are acceptable at the Lifeguard’s discretion.

Children:

  • A guardian must be present and within an arm’s reach of any child using a floatation device.
  • Use swim diapers – no paper or cloth diapers.

Spa:

  • Children under 5 years old are not permitted.
    • This policy is based on information from the Centers for Disease Control and nationally recognized aquatic experts (Judith Spurling, Tom Griffiths).
  • Children 5 years and older must within an arm’s reach of an adult guardian unless they have passed a swim test with the lifeguard staff.
  • Seek medical advice prior to use if you are pregnant or have a health condition.
  • Spa capacity is 40.

Steam Room & Sauna:

  • Must be 16 years of age or older to enter.
    • This Colorado State University Campus Recreation policy is based on safety and health issues and serves to minimize risk for participants and employees.
  • Seek medical advice prior to use if you are pregnant or have a health condition.
  • Recommended maximum total duration is 10 minutes as excessive exposure can be harmful.
  • A cleansing shower is required before use.
  • Under no circumstances should users wear excess clothing such as a sweat suit, long pants, leggings/tights, long sleeve shirts, corset waist trainers, shoes, or a rubberized suit while in the sauna or steam room, nor should users wear any other clothing that is designed to increase sweating in those areas.
  • For health reasons, exercise is not permitted in the sauna and/or steam room. 
  • Inform lifeguards if you would like the humidity to be adjusted in the sauna.
  • Steam room capacity is 20 and sauna capacity is 30.
  • Do not interfere with the sensor in the steam room. Violators will be charged with damages occurred.

Aquatic Climbing Wall

  • Remain behind the buoy line until it is your turn. A maximum of 3 people are permitted in the climbing wall area at any time.
  • Start your climb from the water and not from the deck.
  • Do not dive or flip. You must reenter the water feet first.
  • Climbing on top of the wall is prohibited.
  • Do not use climbing gear (shoes, chalk) at the pool climbing wall.
  • A cleansing shower is required before use.
  • All beverages are to be in non-glass, sealable containers.

General Fitness Policies
  • Class participation is on a first-come, first-served basis.
  • Notify the instructor of any physical considerations you have before class begins.
  • Return equipment to designated storage space.
  • Mind-Body and Cycling unlimited passes are valid for the semester purchased and may not be transferred to a following semester.
  • Mind-Body and Cycling daily passes are not refundable including for loss or theft. 
 
Group Exercise & Mind-Body Classes
  • Maximum class participants are determined by instructor based on space capacity.
  • Some classes are self-limiting due to available equipment.
  • Group fitness classes are included with membership and offered on a drop-in basis.
  • Mind-Body passes are purchased at the Service Center desk and must be shown to instructor to participate.
 
Indoor Cycling Policies
  • A valid Cycling pass is required for participation. Cycling passes do not ensure a cycling position for classes.
  • A cycle reservation can be made 24 hours in advance by calling (970) 491-3085.
    • Participants with reservations check in with instructor prior to class start time.
    • Unclaimed reserved cycles are forfeited 5 minutes prior to class start.
  • Unreserved bikes are available on a first-come/first-served basis.
  • Class size is limited by available equipment at 20 participants.

Eligibility: Who can play CSU IM Sports?

Intramural Sports CSU Photo ID Policy: Have your CSU photo ID? You can play!

  • All participants must present their current, valid CSU ID card (RamCards, Rec Membership Cards, and other CSU-ISSUED PHOTO ID’S ONLY) to the IM staff prior to participating in every contest. Other forms of ID will not be accepted – this includes driver’s licenses, class schedules, bank account statements, etc.

Sportsmanship & Conduct Expectations

  • All intramural participants and spectators are expected to conduct themselves in a civil and sporting manner at all times – before, during, and after contests. Behavior that promotes intolerance or prejudice, degrades any racial, ethnic, gender or religious group, infers an explicit sexual reference, or promotes destructive behavior is considered disrespectful to the University and its members, and will be addressed and dealt with accordingly. The intramural staff reserves the right to temporarily or permanently remove a player(s) from a contest at any time.?

Forfeits and Defaults

  • Game time listed on the schedule is forfeit time, and teams must be checked in and ready to play at their scheduled game time. If a team fails to field the number of players necessary to meet the minimum line-up requirements for that sport (including not showing up for a contest), they will lose by forfeit.
  • Teams may avoid a forfeit during the regular season by informing the IM Office Staff no later than 12:00pm the day of that scheduled game that they will be unable to field a team for the game. To default a game that is scheduled for Saturday or Sunday, the default notification must be received by the Friday prior, 12:00pm. A default counts worse than a loss, but not as bad as a forfeit, and the defaulting team will receive a 2 sportsmanship rating. Forfeited and defaulted games will not be rescheduled.

Weather/Game Updates

  • In cases of potential inclement weather conditions, all participants are encouraged to count on games being played unless otherwise notified by email by the Intramural Sports Office staff. Participants should call the IM Sports Information Line at (970) 491-6671 no more than 1 hour prior to game time for an updated status on games.
  • If a game is postponed due to weather just prior or during the contest players are expected to check with the IM Manager on site before leaving to confirm whether or not that game will be resumed after delay.  Teams who leave without consent from the IM Manger will be assessed a forfeit should that game be resumed.

For a full list of IM Sports Policies and Procedures, please download the full handbook here. 

Sport Club Program Eligibility Guidelines 
Full fee-paying students, faculty, staff, part-time students and their spouses are eligible to 
participate in the Sport Clubs Program. All individuals not classified as full fee-paying CSU 
students must purchase a membership to the Student Recreation Center in order to participate in 
a Sport Club. Only active student members are eligible to serve as appointed or elected officers 
for a registered Sport Club. The eligibility criteria for active membership are: 

  • Student Membership: Full fee paying students (6 or more credits/semester); Part-Time Students enrolled for less than 6 credit hours with an active Student Recreation Center membership. 
  • Associate Membership: Faculty, staff, their spouses and student, spouses with an active Student Recreation Center membership, unless otherwise prohibited by the club’s governing body. 

Sport Club Designation Criteria 
The Department of Campus Recreation acknowledges that sport-related clubs might wish to seek membership in the Sport Club Program.
New Sport Clubs will be considered as department resources allow. Student organizations must meet the following minimum criteria before applying for Sport Club status. 

  • Must be registered as a CSU Student Organization and be successful for at least one year; demonstrating procurement of funds and successful student leadership 
  • Be a competitive sport with regularly scheduled collegiate competition, league play, and culminate in a regional or national tournament 
  • Sport must be affiliated with a National Association, League, or other governing body 
  • Have a clearly stated lawful purpose, which must be part of a constitution 
  • Have a faculty or staff advisor designated 
  • Have a minimum of ten student members with four elected officers

For a full list of Sport Club Policies and Procedures, please download the full handbook here. 

  • You can register for Outdoor Program courses and trips by visiting the Service Center Desk or by calling 970-491-6359. Full payment is required at the time of registration in order to reserve your spot on a course.
  • If you withdraw 10 days before the first class date, you are eligible for a refund. If you withdraw with less than 10 days advance notice, you will not receive a refund. If you agree to be transferred to a future class for whatever reason, you are bound to the 10 days prior notice requirement. All refund are subject to a $5 processing fee and can take up to two weeks to be processed.
  • To request a refund, visit the Service Center in the Rec Center and request to fill out a "Refund Request." You will be notified within 48hrs if you qualify for a refund and how much it will be.
  • If payment was made by credit card, the refund is returned to the credit card. For purchases made by cash or check, established University procedures are followed, which may take up to four weeks for the refund to be processed. Cash refunds are not permitted by University accounting policy.

  • Student Recreation Center membership is required to use the Outdoor Gear Rental program. 
  • The Outdoor Gear Rental Pass is purchased at the Service Center desk for $10/month or $40/semester. 
  • Members may purchase multiple one-month passes throughout the year and two concurrent passes.
  • A rental contract is signed at the time of equipment pick-up. Outdoor gear responsibility is solely with the signer on the contract regardless of who uses the equipment. 
  • Outdoor Gear Rental Pass holders can check-out multiple items at one time, but are limited to one per type. 
  • All gear rentals are four days in length during the year but can be up to 10 days in length during summer break, fall break, winter break, and spring break. 
  • After purchasing an Outdoor Gear Rental Pass, participant’s check-out/in outdoor gear at the Equipment Desk. 
  • Late returns, dirty, lost, stolen, or damaged gear is subject to additional fees as outlined on the rental contract. 

 

Campus Recreation is not responsible for lost/stolen or damaged items. Do not leave valuables such as jewelry, wallets, electronic devices, or credit cards unsecured. 

Day Use Lockers 

  • Locks are available for purchase at the Service Center. 
  • Day lockers and locks must be cleared at the end of the night. Locks left on day use lockers overnight will be cut off and contents removed. 
  • Personal articles may not be secured on outside of locker. 

Rental Lockers/Towel Service 

  • Towel service is available for purchase at the Service Center. 
  • Semester and annual lockers are available for rent on a first-come, first-served basis. Lockers rentals go on sale the first day of classes each semester and continue throughout the semester or until sold out. 
  • Lockers must be renewed or cleared by the last day of the rental contract or a $10 clearing fee is charged to locker holder. 
  • At the end of the rental contract, clear locker of personal items. 
  • Personal items left in lockers at the end of the rental contract period are held for three weeks after the locker expiration date before being disposed of according to approved University procedures. 
  • Personal toiletry items such as cleansing products, hair care products, razors, wash clothes, etc., are not held, but disposed of for sanitation reasons. 
  • Personal articles may not be secured on outside of locker.